FAQ
Welcome to Wavy Stash (wavystash.com)! We are thrilled to have you here. To help make your shopping experience as smooth as possible, we have gathered answers to our most common customer inquiries below.
If you still need help, feel free to reach out to us directly!
đĻ Shipping & Delivery
Do you ship internationally?
No. We currently only ship to addresses within the United States.
Which shipping carriers do you use?
We partner with trusted domestic carriers, primarily USPS and UPS, to ensure your package arrives safely and securely.
How long will it take to get my order?
Orders are typically processed within [1â3] business days. Once shipped, standard delivery generally takes [ 3â7] business days, depending on your location.
Why is my package taking longer than expected?
Please note that order processing and shipping transit times can take longer during major holidays and peak seasonal periods due to high volume and carrier delays. We appreciate your patience during these busy times!
âŠī¸ Returns & Refunds
What is your return policy?
We offer a strict 7-day return window. You have exactly 7 calendar days from the date you received your package to request a return.
What items are eligible for a return?
To be eligible for a return, your item must be unused, unwashed, in its original packaging, and in the same condition that you received it with all original tags attached.
Are there any items that cannot be returned?
Yes. We do not accept returns on perishable goods, custom/personalized products, personal care items (like swimwear or cosmetics with broken seals), gift cards, or items marked as "Final Sale."
How do I start a return?
Please contact our support team at contact@wavystash.com or call us at 858-337-5485 with your order number and the reason for the return. We will guide you through the next steps if your request is approved.
đ° Orders & Payments
What payment methods do you accept?
We accept all major credit cards, as well as secure digital payment options at checkout.
Can I exchange an item?
The fastest way to get a different item or size is to return your original item within the 7-day window. Once your return is accepted, you can make a separate purchase for the new item.
My item arrived damaged or defective. What should I do?
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away at contact@wavystash.com so we can evaluate the issue and make it right.
đ Customer Support
How can I contact Wavy Stash?
We are here to help! You can reach us via:
- Email: contact@wavystash.com
- Phone: 858-337-5485
(Please note that response times may be slightly longer during holiday seasons due to higher volumes).
