Refund policy
Thank you for shopping at Wavy Stash (wavystash.com). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
- 7-Day Window: You have 7 calendar days from the date you received your package to request a return.
- Item Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
- Packaging: Your item must be in its original, undamaged packaging with all original tags attached.
- Proof of Purchase: A receipt, order confirmation email, or other proof of purchase is required to process your return.
2. Non-Returnable Items
Certain types of items cannot be returned for health, hygiene, or safety reasons. These include:
- Perishable goods or food items.
- Custom-made, personalized, or print-on-demand products.
- Personal care items (such as cosmetics, swimwear, or intimates once the seal or packaging is broken).
- Gift cards.
- Items marked as "Final Sale" or "Clearance."
3. How to Initiate a Return
To start a return, please contact our support team at contact@wavystash.com or call us at 858-337-5485with your order number and the reason for the return.
Your return request must be submitted within the 7-day window after delivery. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs
- Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the item arrived damaged or defective. Shipping costs are non-refundable.
- Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Refunds
- Inspection: Once we receive your returned item, our team will inspect it and notify you that we have received it.
- Approval Status: We will immediately notify you of the status of your refund after inspecting the item.
- Processing Time: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal). You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5 to 10 business days).
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. Contact us within your 7-day window if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In these instances, Wavy Stash will cover all return shipping and replacement costs.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
If you have any questions on how to return your item to us, please reach out:
- By email: contact@wavystash.com
- By phone: 858-337-5485
